Contact
Knit Box Person: Figen Cakir
Tel: +90-262-4263799/ +90-535-3079613
Kocaeli 41650, Turkey
Wholesale Inquiries: To receive a wholesale information pack please email a request with your full business address and I will post within 48 hours.
Delivery Terms
Goods are sent by International Air Mail or Surface Mail depending on postal conditions and urgency of order.
If you require other special delivery options please email us with your requests.
All orders over £60.00 have FREE SHIPPING.
Provided your item is in stock we will normally dispatch your order within 2 business days, please allow for international delivery times and wait 15 days before contacting us. Should your item not be in stock we will inform you by email within 48 hours and ask whether you would like it to be placed on back-order - if on backorder please allow between 10 to 28 days for delivery.
If your yarn is out of stock please allow up to 1-2 weeks for the new batch to be shipped as Knit Box Yarn is manufactured to exclusive quantity and design according to demands.
Please note: We do not accept responsibility for any delays caused by Turkish International Mail or your own country's postal delivery service, these are out of our control.
Should you wish to cancel your purchase within seven days, please contact us in writing, either by letter or by email - telephone cancellations are not accepted - and we will provide you with a returns number. All items must be appropriately packaged and returned so that we receive it within ten working days of the day after the date that the item was delivered to you, unused in the original packaging in a saleable condition along with the invoice and returns number to:
The Knit Box Returns No. (Please quote Returns number here)
Bati Lojmanlari Poyraz A-2 Degirmendere Kocaeli Turkey
Orders where goods are received back after 10 working days or without a returns number will be charged a 15% re-stocking fee.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. The Knit Box reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.
Where a 'free shipping' order is part or fully returned or part cancelled The Knit Box reserves the right to charge shipping pro rata should the order value fall below the prevailing free shipping rate.
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